Crystal Calling Privacy Policy

Effective Date: 26/4/25

1. Introduction

Welcome to Crystal Calling.
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase from us.

By using our website, you consent to the practices outlined below.

2. What Information We Collect

When you interact with Crystal Calling, we may collect the following information:

Personal Information: Your name, email address, billing address, shipping address, and phone number.
Order Information: Details of the products you purchase.
Marketing Information: Your preferences for receiving updates, offers, and communications.
Technical Data: IP address, browser type, and usage data collected through cookies.

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Manage your account and customer support
Send updates, offers, and newsletters (only if you opt-in)
Improve your experience on our website
Comply with legal obligations

To deliver your orders, your name, shipping address, and contact information will be shared securely with our trusted delivery partner, Royal Mail.

We will never sell or share your personal data with third parties for their marketing purposes.

4. Your Rights (GDPR Compliance)

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data ("Right to be Forgotten")
Withdraw your consent for marketing communications at any time

To exercise any of these rights, contact us at:
crystalcallingshop@gmail.com

5. Cookies

Our website uses cookies to enhance your browsing experience.
You can manage your cookie preferences through your browser settings.

A cookie banner will appear when you first visit our site to inform you and ask for your consent.

6. How We Protect Your Information

We take the security of your data seriously and use appropriate technical and organisational measures to protect it. Our website is SSL secured to safeguard your personal details.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here, and where appropriate, you will be notified by email.

8. Contact Us

If you have any questions about this Privacy Policy or your data, please reach out to:

Crystal Calling
Email: crystalcallingshop@gmail.com
Website: www.crystalcalling.co.uk